Terms & Conditions
You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.
Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to Trainers Free. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. Standard delivery costs will be refunded if Trainers Free are informed of your intent to return within 14 days of delivery, and then sent back to Trainers Free within the next 14 days from that point.
We will always do our best to have your order with you on the specified date / time. However, unforeseen circumstances can arise that are outwith the control of Trainers Free, the courier, or both which may cause a delay. Although we will do everything to prevent this happening, it may not always be possible. With this in mind, any delivery timescales should be taken as a guideline and not a guarantee of delivery date. We will make contact with you as soon as we are made aware of any delay to your order.
We’re really sorry if part of your order is missing. For us to look into this fully, please allow 5 working days. During this time, the dispatching location(s) will be asked to review CCTV footage, where possible, of the item(s) being checked and sent for shipping. The purpose of CCTV is to ensure all orders are being pair checked for quality and sent for shipping as would be expected. We are unable to share CCTV outwith key members of Trainers Free. Should CCTV footage show items being checked and shipped as expected, a review with the courier will then take place. During this time, customers may be asked to provide the packaging their part order has been received in. Customer will also be required to complete a declaration confirming parts of their order was missing at the point of delivery.
In the event that you have a complaint regarding a product or service purchased from Trainers Free please contact us at help@https://www.trainersfree.co.uk
In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them.